The following information is to let you know the extra practices and procedures that we have put in place for your safety during your stay.
From 2nd December 2020, The Manse is located in an area which is in Tier 2 and we have made the following changes to reassure you and give you peace of mind that we are Covid compliant.
Before your arrival, you will be sent this information by email so that you can familiarise yourself with it and raise queries should you have any. There will also be a new paper copy of it for your reference in your room.
You will be asked for a specific arrival time to prevent guests arriving all at once making social distancing difficult. If something happens to prevent this and guests do all arrive together, then you may be asked to wait. We apologise in advance should this cause inconvenience.
Hand sanitiser for guests’ use is available in the hall.
PPE will be worn by us as appropriate at all times. Guests should wear masks in communal areas but not at breakfast.
Social distancing is strictly observed at all times.
Communal high contact places such as door handles, light switches etc are regularly cleaned.
The credit card terminal is cleaned after each use: please do not pay by cash.
Seating for guests has been moved further apart for social distancing.
Guests are asked to use the serving implements that are provided for them on each table, as communal serving implements have been removed. Should more be required, please ask.
Where possible, we are letting only two of our rooms to reduce risk. Please use only the tables that have been set up and do not touch the other tables.
Hot and cold drinks are served from the kitchen. Milk for drinks and cereals will be served to you as required.
Hand sanitiser is available to guests during breakfast service. Please use this should you choose to help yourself to items such as the toaster, bread boxes, sauces etc which might have been used by another guest. Otherwise we can do your toast for you (just ask) and items will be sanitised by us between uses.
Guests are asked not to touch anything that they do not intend to use, such as cereal boxes.
Your keys, clearly marked, will be left for you in your room in a sealed envelope.
Unnecessary items can be removed from the room by request if this is your preference.
During your stay, as well as the regular cleaning, high contact areas such as light switches, TV remotes, door handles etc. will also be routinely cleaned.
Any changed laundry in your room will not be allowed to go on the floor, but be put straight in the laundry bins.
All used items from your drinks tray will be taken away and washed; (items are never just ‘rinsed’ by us in the rooms), being replaced with clean from the dishwasher. The tray will be replenished from our supply which no-one else touches.
Your room will be cleaned for you during your stay by us using PPE as appropriate. If you do not wish your room to be cleaned then please let us know.
Deep cleaning will take place between each guest changeover.